About the Report
The effect of coronavirus pandemic and the subsequent lockdown has resulted in a huge setback to the retail industry. Consumers across the world are looking at brands through a new lens. Brands are revisiting their business strategies to cope up with the ‘new normal’ world. In times like these, they need detailed, comprehensive insights to make strategic decisions quickly.
Easyrewardz conducted a survey to study the changing consumer sentiments and behavioural impacts stemming from the pandemic. This research indicates the new habits formed during the crisis which will last far beyond this crisis.
Discover shifts in consumer behavior and redesign your CX strategy to engage with the new-world consumers through meaningful conversations and boost sales.
Stay ahead of the curve
Fill the form to download your free copy
About the Report
The effect of coronavirus pandemic and the subsequent lockdown has resulted in a huge setback to the retail industry. Consumers across the world are looking at brands through a new lens. Brands are revisiting their business strategies to cope up with the ‘new normal’ world. In times like these, they need detailed, comprehensive insights to make strategic decisions quickly.
Easyrewardz conducted a survey to study the changing consumer sentiments and behavioural impacts stemming from the pandemic. This research indicates the new habits formed during the crisis which will last far beyond this crisis.
Discover shifts in consumer behavior and redesign your CX strategy to engage with the new-world consumers through meaningful conversations and boost sales.
Stay ahead of the curve
Fill the form to download your free copy
Download Now To
Know the changing consumer behaviour and emerging trends for a post-COVID-19 world
Uncover new-world consumer’s preferences and preferred mode of communication
Understand how to stay relevant in an evolving retail sector
Key Facts
consumers are likely to shop from a brand via a chat app
consumers are likely to visit retailers who are using self-payment mechanism
consumers are more active on social media platforms than pre-lockdown
Key Takeaways
Safety- first will be the new Retail Mantra
Shopping from home will be the new normal
Appointment-based store visits to be the new reality going forward
Contactless sales will be the key to reopening businesses
