“We’ve pioneered more than solutions; we’ve crafted experiences. Every line of code, every strategic integration, every innovative feature has been a deliberate heartbeat in our mission to transform how businesses...
Read More
Zence Service | Feedback Management
Transform Feedback into Actionable Insights
and empower Decision Making
Capture Voice of Customer to elevate user experience with
our intuitive feedback management solution
our intuitive feedback management solution
Cheers or Complaints - We value every Sentiment
Track customer sentiments to analyze customers opinion,
turn Detractors to Promoters and create experiences that matter
turn Detractors to Promoters and create experiences that matter
1/7
Capture Omnichannel VoC Insights
Recognize patterns, track customer interactions via their preferred channels. Use multi-channel ready-to-go templates of surveys, feedback, polls, and product/ service review to understand customers’ reactions
Get a demo
2/7Customized Questions for
Customized Questions for
Contextual Insights
Understand how your customers view your brand by asking them the right questions. Customise questions as per the customer journey or segments and provide rewards for sharing feedback. Create dynamic questionnaires basis customer segment and customer affinity
Get a demo
3/7Automated Google
Automated Google
Reviews Management
Make leaving reviews and getting help a breeze for your customers. Redirect happy customers to Google Reviews, unhappy ones to your website’s ticket page for a
swift resolution
4/7Detractor Management
Detractor Management
with Escalation Matrix
Handle complex scenarios and ensure that customers get the right assistance, promptly. Create multiple escalation matrices for dissatisfied users and allow customer review tickets to be addressed by the concerned teams
Get a demo
5/7
KPI-Based Performance Reporting
Access visually appealing reports on how the Brand/Store/Store staff are performing on various KPIs like NPS and CSAT, view leader board of top-performing and least-performing locations basis CSAT score
Get a demo
6/7QR Code Surveys for
QR Code Surveys for
Instant Feedback
Capture in-the-moment feedback by utilizing QR code surveys via static links. Get comprehensive insights, gauge customer satisfaction, and take proactive steps to complete the feedback loop
Get a demo
7/7
Static Links for Review Collection
Gather customer reviews tailored via static link and display prominently on the website, building trust and social proof for potential customers. By combining targeted static links and strategic placement, you can turn customer feedback into a powerful marketing tool
Get a demoListen. Analyze. Act
If you’re not listening, you’re losing your customers.
Leverage the power of Zence Feedback Management Solution and power your brand’s CX
Integrated Solutions for
Exceptional Customer Experience
Polls
Engage customers instantly with interactive polls to gather quick insights on preferences & opinions, ensuring strategies remain aligned with their expectations
Reviews
Transform sales with a robust solution that influences buying decisions and boosts conversions through
positive reviews
Surveys
Deploy targeted surveys to capture in-depth feedback, providing actionable insights that drive informed decisions and enhance customer satisfaction
Related Resources
10 Proven Strategies to Boost Customer Loyalty Using CRM Tools
In today’s competitive market, customer loyalty isn’t just a nice-to-have—it’s a game-changer. Brands that leverage CRM tools can unlock new ways to engage, retain, and turn one-time buyers into lifelong...
Read More
From Sentiment to Sales: How Feedback Management Tools Can Improve Your Brand Reputation
Understanding Your Audience: The Key to Business Growth Success starts with understanding what truly matters to your audience. Today, brands drive business growth and deepen customer satisfaction by actively listening...
Read More
CX Trends 2025: 6 Tech Trends to Unlock Unmatched Connected CX
As we move into 2025, the Customer Experience (CX) landscape continues to shift rapidly, building on the momentum from 2024’s major trends. Last year, we saw a surge in AI...
Read MoreFAQs
Still have some concerns? We’ve got you covered! Dive in!
Capturing customers’ sentiments is imperative for businesses as it helps them evaluate and interpret customers’ opinions, emotions, pain points and delight factor. Ignoring it will result in
- User frustration & customer churn
- No mechanism for customers to flag product
- Defects & provide product innovation ideas
- Lack of research surveys to understand
- Changing customer trends/preferences
- Negative PR on public platforms
- Due to lack of brand outreach
- No improvement areas for customer service due to lack of feedback
- Loss of loyalty & advocacy
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Explore Our Other Products
Campaign Management
Deliver relevant experiences by personalizing every experience across preferred channels. Connect with customers through various…
Customer Data and Analytics
Understand the story behind every customer’s action. Unlock data’s true value by embedding it in your business strategy.
Feedback Solution
Gain indepth customer understanding with an advanced VoC solution that enables you to capture customer’s feedback and act on it.
Ticket Management
Streamline customer communication by managing, prioritizing and converting it into a trackable ticket. Save time and boost productivity.
Chat & Buy
Leverage WhatsApp and Digital Commerce Bot to accelerate business growth through seamless chat and buy functionalities. Engage customer… in real-time, offering personalized experiences, driving conversions and fostering lasting brand loyalty
Digital Receipt
Offer your customers environment-friendly e-Receipts that are easily shareable, engaging, and help businesses continue the dialogues post…
Request a Demo
Schedule a demo with our experts to explore how Zence can elevate loyalty, drive acquisition, engagement, retention and ultimately boost your bottom line.
What you can expect
- Live walkthrough of Zence key Features
- Industry-specific use-cases
- Custom demos to highlight how our CRM solution addresses your unique needs
- Expert guidance and recommendations tailored to your objectives